Total Quality Management (TQM) literature reviews examine the most recent business publication’s studies concerning the growing complexities of today’s organizations, which require a definitive management approach to ensure complete efficiency and productivity. Among the many quality management theories research in a literature review, Total Quality Management has surfaced as one of the most respected. Definitions of Total Quality Management vary according to the specific context within which managers and practitioners operate. Total Quality Management is generally recognized, however, as a new system of principles, tools, and practices needed to manage a company in order to provide customer satisfaction in a rapidly changing global economy. Using Total Quality Management not only eliminates product and service defects, but it as well enhances product design, speeds service, reduces costs, and, above all, changes the culture of organizations and improves the quality of work life.
The concept of Total Quality Management was originally developed by the American, W. Edwards Deming, after World War II for improving the production quality of goods and services. The idea was not seriously regarded by Americans until after the Japanese, who adopted it in 1950 to resurrect their postwar business and industry, used it to dominate world markets by the 1980s. By then, most U.S. manufacturers had finally accepted that the nineteenth-century assembly line factory model was outdated for modern global economic markets and that better approaches to general management were needed.
